Rates & Policies

Policies

-50% deposit when booking
-50% 30 days prior to arrival
-$500 fully refundable security deposit

Refund Policy and Other Additions:
Due to the nature of our business, we get most of our bookings 3 months in advance. We have a “no refund” policy unless we book the house for the same dates that you had reserved. In that situation, we will refund 50% of the rental price.
All prices are for groups of 6-to 8 Guest. Please inquire about our special rates for small groups of 2-4 and about honeymoon and anniversary specials. You can receive a 10-30 % discount depending on the dates.
Due to limited parking and as a courtesy to the neighbors, please consult with us how many cars will be parking. No smoking inside the villa.
No pets.

CANCELLATION POLICY
All deposits are non-refundable. If medical reasons or special emergencies prevent the guest(s) from traveling, all monies on deposit will remain on account for a period of one year allowing the guests to re-book at a future date. Future rentals may or may not be of the same value depending on availability and season.

RATES
Renters understand that our Vacations Rental rates are subject to Costa Rican taxes – 13%.

SECURITY DEPOSIT
Villa Tranquila del Mar requests a $500 security deposit to be made by check. The check will be held until a thorough inspection of the house is done. Within 1 week the (destroyed) check will be returned via the postal service.

OCCUPANCY/USE
Restricted solely for residential use to the specific number of occupants as described/advertised for each property. In no case may the maximum occupancy exceed these guidelines without written consent. We do not rent to anyone under the age of 24 without prior approval. Noise levels inside or outside the home must be kept to a reasonable level as not to disturb the neighbors or general public.

CLEANING SERVICE
Maid service will be provided for basic housekeeping one time per week. (Special arrangements can be made for additional housekeeping services)

PETS
There shall be no pets allowed on the premises unless otherwise agreed to by the Owner. If pets are permitted, there is a $500 pet deposit required and tenant shall be responsible for any damage caused by pets.

DAMAGED & MISSING ITEMS
Guests assume full responsibility for any items damaged or missing due to negligence or action on guest’s part, except in the case of normal wear-and tear reported to us within 24 hours of check-in. the villa will be inventoried and inspected before and after occupancy.

SMOKING
All properties are designated NON-SMOKING inside the home.

LOST KEYS
Request to open door resulting from guest’s misplacement of keys: $20 service charge. Failure to return all sets of keys upon check-out will result in a replacement of the lock at the expense of $150 to the renter.

ILLEGAL DRUGS
Under no circumstances shall any illegal drugs be allowed on the property. Guests understand that possession and use of any such substance will be cause for immediate eviction and forfeiture of payment. Guests further waive any and all rights to recourse against the Owner for enforcing this clause.

PERSONAL ITEMS
Villa management is not responsible for any lost or misplaced items. At the end of the rental, the Guests shall leave the premises in clean condition and remove all personal property.

DISCLOSURES
1. Every effort has been made for accuracy in our brochure and any of our printed material, including our web site; however, we are not responsible for errors or omissions. Rental data is subject to change without notice. Rental terms and conditions are subject to change.
2. Please note that no refunds are given on appliance failures, or on utilities failures. For repairs and maintenance, every effort will be made to remedy in a timely manner any problems that may arise. You can expect a courteous and professional attitude to problem solving; however, no refunds will be given.
3. Guest authorizes Villa Tranquila del Mar personnel access to rental house if there is a need to verify that the terms of this agreement are complied with and to do necessary maintenance, as the maintenance of the gardens
4. Villa Tranquila del Mar shall not be liable for any damages, theft and/or injury to Guests and/or their guests or personal property due to Guest’s acts, actions, neglect or any circumstance beyond our control.

We accept personal checks and wire transfers.